Privacy Policy

1. Account, Device, and Usage Information

We process account email addresses, display names, authentication and session records, account settings, and account activity timestamps. The launcher derives a device identifier from machine and user information, or stores a generated identifier when those inputs are unavailable. This identifier can be linked to your guest or registered account and is not treated as anonymous data.

We also record IP addresses, operating system and build information, app version, locale, tool runtime totals, and request metadata such as model, tier, token counts, credit deductions, response status, timing, and device or account identifiers. These records support account access, service operation, usage reporting, billing, troubleshooting, and abuse investigations.

2. Local Files and Model Requests

Supported tools keep their local configuration and conversation files in dedicated directories. When you use an AI feature, prompts and relevant context, which may include code, file contents, images, and conversation history, pass through Erah gateways to configured third-party inference services. Files accessible to an agent may be included according to its tools and the permissions you grant. Review tool permissions and avoid submitting information you are not authorized to share.

Local storage does not mean inference stays on your device. Requests use HTTPS when communicating with our public gateways and upstream endpoints configured for HTTPS. Erah does not use your inputs or outputs to train its own AI models. Third-party services process submitted content under their applicable terms and privacy practices; we do not promise that their retention or training practices are identical.

3. Payment Information and Service Providers

For Waffo purchases, payment details are entered in Waffo’s hosted checkout. Erah records order references, payment and refund status, amounts, and credits delivered, but does not receive your full card number or card security code. Waffo handles payment data under its Privacy Policy.

Necessary information is shared with inference services to fulfill requests, email providers to deliver verification messages, and infrastructure and security providers to operate the service. Data may be processed outside your country. We may also disclose information when required by law or to investigate fraud and protect service users.

4. Retention

Account, device, and usage records remain stored while needed to operate your account, report usage, resolve billing discrepancies, and investigate abuse. The current service has no scheduled automatic deletion of these records; the usage dashboard’s display window is not a deletion schedule. Order and ledger records may be retained after account closure where needed for accounting, refunds, disputes, or legal obligations. Session validity and download-link expiry do not determine how long other records are stored.

Third-party providers apply their own retention rules. Deleting an Erah account does not automatically erase local tool files or records held independently by payment and inference providers.

5. Requests and Contact

To request access, correction, account deletion, or erasure, email support@erah.app. We may verify account ownership before acting. We will explain any information that must be retained for outstanding transactions, disputes, or legal obligations. You can remove local tool data through the relevant tool or by deleting its data directory.