Refund & Cancellation Policy

1. Voluntary 7-Day Guarantee

You may request a full refund within 7 calendar days of purchase when all credits from that order remain unused. This voluntary guarantee is additional to remedies for payment or delivery problems, Waffo’s applicable rules, and rights that cannot be excluded under applicable law.

2. Partially Used Orders

If an order has been partially used, contact support for a review of the paid, unused portion. A partial refund may be approved after reviewing payment and usage records; it is not automatic. Credits already consumed by correctly delivered inference are generally excluded from voluntary refunds. We will explain the calculation or the reason for declining a request. Any credits associated with an approved refund are removed from the account to prevent double use.

3. Payment Errors and Service Problems

Contact us promptly for duplicate or incorrect charges, payment without credit delivery, inability to access the purchased service, or a service that does not function as described. These cases are reviewed separately from the unused-credit guarantee, even if some credits have been used or more than 7 days have passed. Depending on the issue, the remedy may be delivery of missing credits, correction of charges, restoration of access, or a partial or full refund. For suspected unauthorized payments, also use the official Waffo or card-issuer process.

4. Waffo Requests and Consumer Rights

For Waffo purchases, you may submit a request through the Buyer Portal linked in your confirmation email or contact Waffo directly. Waffo’s current Buyer Terms define a refund request period of 120 days from delivery. This is a period for submitting a request, not an unconditional refund guarantee. Waffo reviews eligibility under its terms and applicable law. Our voluntary 7-day guarantee does not shorten that request period or limit mandatory consumer rights.

5. Processing and Receipts

Approved Waffo refunds are returned to the original payment method. Waffo’s current Buyer Terms provide for processing within 14 business days of approval; the time for funds to appear depends on the payment provider and bank. Receipts, transaction details, and support options are available through the Buyer Portal linked in your order confirmation.

6. Contact and Cancellation

Email support@erah.app with your purchase email, order ID or receipt reference, and a description of the issue. Tell us if you have already opened a payment dispute so the same payment is not refunded twice. Do not send full card details. Purchases are one-time credit refills, so there is no recurring subscription to cancel.